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Insurance Benefits Summary*
| Benefits |
$100 |
Travel Delay ($150 per person, per day) |
Not Available |
Baggage and Personal Effects |
$100 |
Baggage Delay |
$25,000 |
Medical or Dental Expense |
$300,000 |
Emergency Assistance (Emergency Medical Transportation) |
$5,000 |
Air Flight Accident (AD&D - Flight Only) |
$1,000 |
Travel Accident |
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Services |
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24 Hour Emergency Assistance Services |
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Concierge Services |
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On Demand Medical Care |
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Consult a Doctor |
up to $1,000 per person |
Out of Pocket Medical |
*Only ISIC, ITIC and IYTC issued in the U.S.A. carry these insurance benefits.
Additional coverage available:
Upgrade to include Optional Trip Cancellation and Interruption coverage! While you can’t predict the unexpected, you can cover your trip deposits in the event you need to cancel your trip or return home early. Upgrading your current travel insurance plan to include trip cancellation and trip interruption coverage will provide reimbursement of nonrefundable deposits if you are unable to travel or your trip is cancelled or cut short for unexpected covered reasons such as sickness, injury, weather and more. For more detailed information regarding the Optional Trip Cancellation and Interruption coverage, click here (an Adobe Acrobat® will open).
You may upgrade your ISIC card by purchasing the Premium Coverage or you may purchase additional Travel Insurance.
This is a brief description of the insurance benefits and travel services provided by CSA and underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952. The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of the insurance coverage are contained in the Policy. All coverages may not be available in all states. If there are any conflicts between this document and the Policy, the Policy shall govern in all cases. Assistance Services are provided by CSA's designated provider. (This is not your policy, it is general information available to anyone regardless of whether they purchase the card.)
 Insurance FAQ |
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Q. Who is the provider of my insurance coverage?
A. The insurance coverage is administered by CSA and underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952
Q. If I have an emergency whom should I contact?
A. Call CSA's Emergency Provider at 877-243-4135 (ISIC) in the U.S.A. or collect at 240-330-1529 if calling from outside the U.S.
Q. Am I still covered if I lose my card?
A. Yes, but you will need to be able to provide your International Identity Card Number and date of issue to file a claim. We recommend you keep a photocopy of your card in a safe place at home or in the ISIConnect Travel Safe, just in case your I.D. card is lost or stolen.
Q. Am I covered while I am in the U.S.A.?
A. This plan is designed for international travel and will provide coverage while you are traveling.
Q. Do all US issued International Identity Cards provide the same insurance coverage?
A. Yes, the ISIC, ITIC and IYTC cards all provide the same insurance benefits.
Q. Who do I contact to file a claim?
A. Contact CSA at 800-351-8109 as soon as possible if you need to file a claim.
Q. What is the validity period of my insurance coverage?
A. Your ISIC card will show the dates the insurance is available to you.
Q. Is there a deductible?
A. There are no deductibles required for this insurance.
Q. Are pre-existing conditions covered?
No, they are not covered. For complete insurance information and claims procedures, please see the Description of Coverage.
Q. How quickly are claims paid?
A. Claims will be paid as soon as the insurer receives complete proof of loss and Identity card details.
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Insurance Claims Information |
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How do I file a claim?
Filing a claim on your travel insurance plan is a relatively easy process. Please follow these steps to expedite your claim:
1. Request a Travel Insurance Claim Form
Call CSA's Claims Department toll-free at (800) 541-3522 or you can download forms at csatravelprotection.com.
2. Provide the Required Documentation
After you complete your travel insurance claim form, visit our Required Documentation page for a complete list of the supporting documentation needed to complete the claim process.
Note: If your trip is cancelled due to a sickness or injury, please make sure the required party signs a patient authorization (available online or by calling us) as medical records may be required to finalize the claim.
For all Air Flight Accident and Travel Accident claims, please call CSA at (800) 348-9505.
3. Submit Your Form(s) and Documentation to CSA
Mail your completed form(s) and required documentation to CSA at the address below. For your convenience, you can also call, fax, e-mail or write CSA to request a travel insurance claim form.
Telephone
(800) 541-3522
Fax
Toll-free nationwide: (877) 300-8670
International: (858) 810-2505
Mail
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057
E-mail
claims@csatravelprotection.com
For complete insurance information and claims procedures please see the Certificate of Insurance.
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